Before you choose to rent a house or a flat, you get to look around and see what condition it is in. But how do you know you will get a good service, speedy repairs and fair treatment from your landlord or letting agency?
If the property you want to rent is managed by a letting agency there will soon be new laws that set out what standards of service you can expect.
If the property you want to rent is managed by the owner directly you can expect him or her to be registered with the Landlord Registration Scheme. This scheme tells you your prospective landlord’s name and address but nothing about how good they will be if the boiler breaks or drains block, or how the previous tenants were treated.
What further information would be useful for tenants to be able to see in advance? Could there be a fair system of feedback from previous tenants? The majority of landlords provide a good service but some do not.
Many landlords require a reference from tenants to prove they are trustworthy and good at paying the rent; tenants should be able to have confidence their soon-to-be landlord is reputable too.